Policy

About Us

Power-charger.co.uk is here to help you obtain the best quality lowest priced ac adapters, car chargers, batteries, battery chargers and electronic accessories. We specialize in those hard to find accessories and specialty items. This is why we have a huge selection that boasts more than 10,000 different models of adapters for ASUS, HP, LENOVO, SONY and more. We have over 3,000 model specific adapters and batteries. With our great selection you are sure to find everything you need. However, if you can't find what you are looking for give us a email we would love to find it for you.

We strive to be better than you expect us to be. Our highly trained customer friendly staff is here to help you find those hard to locate items. As part of our high customer service standards we are here to answer any questions you may have about your purchases or future purchases. We also offer great tips through our web site to help you maintain your equipment as part of our commitment to you, our customer. We here promise to continue to strive to be the top provider of high quality low priced hard to find adapters and batteries, while maintaining an exceptional high standard for customer service. We want to be your one source for all of your power adapters and accessories, by providing consistently high quality low priced merchandise, which arrives to your home or office quickly and conveniently.

Our products are completely compatible with the popular brands . Product performance is stable, secure and reliable..And our products have received CE, FCC, RoHS certification.

Our office time: 9:00 am - 5:00 pm Pacific Time.

Our contact information: order@power-charger.co.uk

Payment and Shipping

We accept PayPal and Credit Card. If you don't have a PalPal account, click here to see how to pay by Credit Card.

Our PayPal Account: payment@power-charger.co.uk(Verified)

Tax

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

All sales to customers in the UK will incur VAT at 17.5%. Our system will ignore entries made by customers from the UK for VAT exclusion.

Customers from EC member states are charged UK VAT at 17.5% unless you have a business registered for VAT and are able to provide proof of your country code and VAT number. Orders received from outside the EU will be automatically charged without VAT.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Shipping

We ship to United Kingdom and Ireland from UK warehouse, and we can ship to all over the world.

United Kingdom or Ireland orders will be shipped by Royal Mail unless otherwise stated.

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Note: If possible, be suer the delivery address is the same as the billing address!

How is my total delivery time determined?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.

Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.

After you pay the order, the billing address maybe different with the order address, please note that we only send the parcel to the order address.

Warranty & Return

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished adapters.

• Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal, non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
• A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
• If a product is returned to us after it has been in use for over 6 months, we may, at our discretion, exercise an option to refund a portion of the purchase price proportional to the remainder of the warranty period.
• If there is nothing wrong with the item and the buyer wants a refund, the seller will issue full refund less actual shipping cost, which is usually around $10.00. The buyer will also be responsible for the cost of sending the item back.

1. We accepts returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to www.power-charger.co.uk on returned items unless there was an incorrect item(s) shipped by www.power-charger.co.uk. (Please note that we only offer refunds within 30 days from the date that you receive your order. Returns received outside of the 30 day return period will be processed as an exchange.)
2. Returns within 30 days from purchase date can be for exchange, refund or credit at www.power-charger.co.uk's discretion. Please be aware that specific manufacturers have more restrictive return policies. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions and documentation.
3. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason. We strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify www.power-charger.co.uk immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
4. DEFECTIVE returns can be returned directly to www.power-charger.co.uk within 30 days from the invoice date, at www.power-charger.co.uk's discretion for: credit, replacement, exchange or repair.
5. NON-DEFECTIVE returns can be accepted directly by www.power-charger.co.uk within 30 days from the invoice date, at www.power-charger.co.uk's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. Shipping and handling fees are absolutely non-refundable.

• To return an item you must contact Customer Service at order@power-charger.co.uk for prior approval and obtain an RMA (Return Merchandise Authorization) number.
• Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
• Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
• Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.